FAQ

1. How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping within the contiguous US takes 5–10 business days. Larger or heavier items may ship via freight and can take 7–15 business days. Once your order ships, you’ll receive a tracking number by email.

2. How much does shipping cost?
Shipping costs are calculated at checkout based on the weight and destination of your order. We offer free standard shipping on all orders over $39.

3. Do you ship outside the contiguous US?
At this time, we ship to the contiguous 48 states only. We do not currently ship to Alaska, Hawaii, or international destinations.

4. What kinds of products do you sell?
We offer a wide range of home and lifestyle products, including kitchen and bathroom cleaners, home organization tools, personal wellness accessories, garden tools, pet care products, and more — all designed to make everyday life easier and more enjoyable.

5. Are your products safe to use?
Yes. All products sold at Wsafe Store are carefully selected for quality and safety. Cleaning products are formulated to be effective yet safe for household use when used as directed. Always read the product instructions before use.

6. Can I return a product if I’m not satisfied?
Yes! We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Please contact us to request a Return Authorization (RMA) number before sending anything back. See our full Return & Exchange Policy for details.

7. What do I do if my order arrives damaged or with missing parts?
Please inspect your package upon delivery. If anything is damaged or missing, contact us within 48 hours with clear photos of the item and packaging. We’ll make it right with a replacement or refund.

8. How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package directly on the carrier’s website (USPS, UPS, or FedEx).

9. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

10. How do I contact customer support?
You can reach us by email at cortyfran0@gmail.com. We respond to all inquiries within 24 business hours, Monday through Friday.